Why did my Max decrease?

If your Activehours Max was decreased, there are a few things that may have happened. Below is a list of categories we monitor in order to set your Max:

 

Money Management

Show us you’re financially healthy.

  1. Keep your bank balance positive and avoid overdraft fees.
  2. Sign up for Balance Shield to help with this one!
  3. Spend less money than you make

Activehours Use

Support Activehours to keep the service going.

  1. Pay what you think is fair for the service, we’re based off tips and every dollar counts.
  2. Make sure we can always debit your account on payday for the Cash Outs you made.

Your Bank

Keep your bank info current.

  1. Make sure Activehours is connected to your main checking account where you receive paycheck deposits.
  2. Some banks send us updates faster than others. Simple, Chase, and BBVA banks send us transaction updates more quickly - plus they offer Lightning Speed! If your bank is slow, it may be time to upgrade.

 

If you’re doing well in each of the following categories, just keep using the app. You’re likely to see a Max increase soon. We evaluate maxes around each pay cycle so if your max was adjusted this week and you make some of the above improvements, you may see an increase as soon as your next pay day. 

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