Why does the Activehours app say "Max reached"?

Our Max system helps us ensure that our community is financially healthy and that we can afford to continue providing service to customers without charging fees. Everyone is guaranteed a pay period Max of $100 and a daily Max of $100. The highest pay period Max we offer currently is $500. 

If you've reached your pay period Max, don't worry. Your max will be reset on your next payday, and you'll be able to Cash Out again as usual ($100 a day up to your pay period Max amount).

Keep in mind, your Max may increase or decrease depending on the following:

Money Management

  1. Keep your bank balance positive
  2. Sign up for Balance Shield and avoid overdraft fees
  3. Spend less money than you make

Activehours Use

  1. Pay what you think is fair for the service; we’re based off tips and every dollar counts
  2. Make sure we can always debit your account on payday for the Cash Outs you made

Your Bank

  1. Make sure Activehours is connected to your main checking account where you receive paycheck deposits
  2. Connect a Chase account, which sends us transaction updates more quickly

If you’re doing well in each of these categories and keep using the app, you’re likely to see a Max increase soon. We evaluate maxes at the end of each pay cycle.

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