Why does the Activehours app say that you were unable to confirm that my last paycheck posted?

If you're getting a notification that says Activehours is unable to confirm that your paycheck posted, keep calm. Sometimes, banks won't send us your updated transaction history until later in the day. If you got this message, it means that the app just hasn't seen your paycheck yet. Usually, this will resolve itself before the end of the day.

If you need money immediately, use the help button in the app to send us a screenshot of your paycheck direct deposit transaction when it hits your bank account. Be sure to include your account number in the image. That way, we can manually confirm your last paycheck for you.

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